Return Policy

 

1. We do not suggest our customers to send back goods to us. This is because shipping back to us will cost you a lot of time and money.

2. For people who change their mind and require to send back the working devices to us, we will deduct the shipping fee you paid to us when we refund the money for your order.

3. You are responsible for the shipping cost when sending back the defective items to us- we will only pay for your return shipping fee when we make mistake on sending your order.

For return back the defective products to us, we suggest customers:

1. Pack the products well and add more bubble paper into the package to well protect it during the transportation to us.

2. Use register air mail not DHL,UPS and other express shipping way to send back the product to us. We will be charged high customs fee and our local customs may hold on the products imported.

3. Write a letter in the package. Write down your order ID, your name and the reason why you send back the product to us.

4. Tell us the tracking number after sending out the item to us. This will help us to follow the parcel.

5. Shipping back the products to us may take you a long time. We suggest you wait patiently. We will remind you as soon as we receive the parcel from you.

6. Buyer should pay for the shipping when he send back us the product.

7. We will use Register air mail to send back the replacement to buyer as soon as we receive the parcel.

All our products come with a 6 month warranty.

This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during 6 months after dispatch, we will accept a return and replace the item with an equivalent item that you accept or offer a refund.

Any returns must be discussed with us in advance, and we will give you a satisfied solution.

All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.

For our well preparing to resend your item, we hope you can include email in the package which is written your problem and your order ID. This will help us to find your order and solve your problem in a short time.

Normally, we will arrange to resend you the item via Hongkong air mail. Extra money should be added if you want us to change the shipping way.

Worldwide Shipping and Legality

We offer shipping worldwide to almost all locations on this planet. (We reserve the right to cancel and refund orders at our discretion, for example when shipping to a remote area is not feasible for any reason.)

Please note that you are responsible for finding out the legality of importing items in your country in advance. We are not responsible for confiscated items by your local authorities or any associated costs incurred. For more details, please read the full small print below!

Customs clearance is undertaken by the courier. You must be available to contact them in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing order.